Returns

We want you to feel completely confident in your purchase. Because our wigs are considered personal wear items, returns and exchanges are accepted only under specific conditions to ensure the quality, hygiene, and integrity of each piece.

Return Eligibility

Returns or exchanges are accepted only if all of the following conditions are met:

• The lace is uncut and not stretched
• The wig is unworn and unwashed
• The wig is returned in its original condition
• All tags, packaging, and included accessories are returned
• The wig is not an exchange

You have 2 calendar days from the day your order is delivered to initiate a return request. Once your return request is approved, you’ll have 3 business days to ship the item. Returns shipped after this window may be deemed ineligible for refund.

Wigs that have been worn, styled, cut, altered, or show signs of product use beyond initial try-on are not eligible for return or exchange.

Second Blooms Policy

We understand that buying pre-loved wigs can feel uncertain, which is why we’re proud to offer returns and exchanges on eligible Second Blooms pieces. These gently worn wigs are inspected, refreshed, and restored prior to sale.

The wig must be unworn, except for trying it on, and must be returned in the same condition it was received. It must meet the same 2-day/3-day return window to qualify.

This policy is part of our commitment to making alternative hair feel more accessible, flexible, and low-stress.

Final Sale Items

All items marked down and say “Sale,” as well as any items that are preorders or have been customized, altered, or exchanged, are not eligible for return, exchange, or refund.

Preorders are considered final sale because they are not part of our regular inventory—they are reserved or created specifically for you. As a small business, we are not able to absorb the expense of returns or refunds on these special orders. We encourage you to carefully review all product details before completing your purchase to ensure the best match for your needs.

Exchanges Are Final Sale

We gladly offer a one-time exchange on eligible wigs. Once an exchange has been completed, that item becomes a final sale and is not eligible for return or further exchange.

Summary of Final Sale Categories:

• Markdowns
• Labeled “Final Sale” or “Sale”
• Preorders
• Anything with a customization which includes, but is not limited to: cuts, coloring, cutting the lace, removing clips/combs
• Exchanges

How to Start a Return

To initiate a return or exchange, email us at support@prairiefirehair.com with the subject line, “[your order number] Return,” which helps us locate your order quickly. Please let us know why you would like to return in the body of the email. If your return is approved, we’ll provide the return shipping address and instructions. You will then have 3 business days from the approval date to ship your return. Please follow these guidelines:

• All items must be received in their original condition
• Return in the original box with all tags and included accessories
• Use a trackable, insured shipping method
• Email us the tracking number once your return is in transit

Exchange Policy

We allow a one-time exchange per order, pending item availability and inspection. The original item must meet all return eligibility conditions and be received within the return window.

Once the original wig is inspected and approved, your exchange will be processed and shipped. If the requested item is unavailable, we’ll issue a store credit instead.

Restocking Fee

All eligible returns are subject to a 10% restocking fee, which covers handling, inspection, reconditioning, and non-refundable processing costs. This fee is deducted from your refund or store credit.